Dan is a Principal at Triage Consulting Group, one the nation’s leading revenue cycle consultancies, where he has worked for the last 15 years. He specializes in conducting comprehensive payment reviews on zero balance accounts for his hospital clients, working to uncover lost revenue from managed care payers, Medicare, Medicaid, TRICARE, VA, workers’ compensation, ERISA, Silent PPO and other payers subject to underpayment risk. Dan has carried out payment reviews for hospitals and health systems in more than 15 states and has particular expertise in managed care contract review, client trainings, and litigation support. In his operational capacity at Triage, Dan oversees client engagements across the Eastern U.S., leads Triage’s internal training program, and helps oversee on-campus recruiting efforts.
Dan has been a member of HFMA since 2005 and became a Certified Healthcare Financial Professional in 2013 and a Fellow in 2015. He has been a member of the Florida Chapter since 2009 and has volunteered for the Education Committee and currently serves as the Registration Chair and Membership Chair. Dan graduated with honors from the University of California, Berkeley with a degree in Political Economy of Industrial Societies.
Mike Bickers is Principal with MBA Performance Consulting and former Chief Operating Officer for Health Business Solutions, LLC. Mike has more than 24 years of healthcare and management experience, including the success of two technology start-ups. His expertise includes workflow process evaluation for hospitals and clinics, as well as sales and marketing of a wide variety of healthcare revenue cycle technology products and services, including denial management and recovery.
While Mike’s leadership and management skills have propelled him to success, he attributes his deep-rooted honesty and integrity to what has kept him consistent. Mike is a former vice president of sales for HBS, a denial recovery services firm, and a former area vice president of sales for CareMedic Systems, Inc., responsible for sales of revenue cycle technology and services in the eastern United States.
Mike has been a member of HFMA since 2001. His volunteer activities began in 2003 as a volunteer on the Education Committee of the Metro New York chapter of HFMA. Later, he became a volunteer on the Education Committee of the Florida Chapter, followed by the Sponsorship Committee. This led to his being appointed to the Board as Director of Policy and Finance, followed by Director of Administration, Director of Education / Program Chair, and two years as the Chapter Secretary. Mike has received numerous awards as a result of his HFMA participation.
Cheryl Spanier is Director; Business Development & Client Services for MDS (Medical Data Systems, Inc.) in Vero Beach, FL. Cheryl has daily oversight of the Sales, Business Development, and growth aspects of MDS and is responsible for delivering exceptional customer service to and serving as point of contact for MDS’ client hospitals throughout the United States. Cheryl works closely with MDS’ President, and Operations to ensure MDS is meeting the client’s needs and expectations. She has worked for, and represented MDS for 8 years. Prior to MDS, Cheryl was the Sales & Marketing Director for BCC overseeing sales representatives and their marketing division in Pennsylvania.
Cheryl has 16 years of healthcare experience, and has been an active member of HFMA for 8 years. She is the current Director of Education/Program Chair for Florida and previously served as Program Co-Chair, Women’s Leadership Forum Chair and Session Coordinator. She has been actively engaged with the leadership and strategic teams for the last five years and is a member of the American College of Healthcare Executives (ACHE).
Treasurer - Robert Howey
Robert Howey, Senior Director Toyon Associates, Inc. 1800 Sutter Street, Suite 600 Concord, CA 94520 Phone: 925.685.9312, ext. 3147 FAX: 925.687.9013 www.toyonassociates.com
Robert is a Director with Toyon Associates, a firm specializing in government reimbursement located in Concord, California. Recently, Robert was a Revenue Cycle Manager at Mayo Clinic in Jacksonville, Florida, where he led a team of professionals responsible for the hospital regulatory and reporting function across the Mayo Clinic enterprise. Prior to joining Mayo Clinic, Robert was a manager at KPMG LLP, where he provided reimbursement consulting services to academic medical centers and other facility providers on government reimbursement. He has presented at several national conferences/workshops on topics to include Medicare cost report preparation, the Affordable Care Act, and organ transplant finance.
Robert is a licensed C.P.A. in Florida and earned his BBA in Accounting, MBA, and MHA from the University of North Florida. Robert also became a Certified Healthcare Financial Professional in 2015 and most recently was the Education Chair in the North Florida region.
Secretary (President Elect - Elect) - Abby Birch
Abby Birch Director of Client Development Advanced Patient Advocacy (407) 325-1987 firstname.lastname@example.org
Abby Birch is the Director of Client Development for Advanced Patient Advocacy (APA), a company that assists hospitals in reducing uncompensated care by finding the best coverage options for their uninsured and underinsured patients. Abby’s team of highly regarded healthcare professionals are frequently asked to speak at HFMA and AAHAM events regarding their leadership and experience as federally funded Patient Navigators under the Affordable Care Act, as well as best practices related to Enrollment, Disability and Liability services.
Abby was recently selected by National HFMA to participate on the Early Careerist Task Force and is a founding member of Women in Healthcare Leadership, an annual leadership and professional development conference. In May 2014, Abby received the Florence Henry Award for demonstrating innovation and leadership within the Florida Chapter of HFMA. Abby is a proud graduate of the University of Central Florida and is a member of the South Florida UCF Alumni Chapter; Go Knights!
Director Policy / Finance - Carol Plato
Carol Plato Assistant Vice President Martin Health System (772) 223-5656
Carol is an Assistant VP for Martin Health System. Her responsibilities include the Revenue Cycle, Utilization Review, payer contracting, Utilization Review, and Case Management for the entire integrated delivery system. She has been with Martin for 24 years.
Carol has a BS in Healthcare Finance from Northeastern University and an MBA from Nova Southeastern. She was born and raised in Colorado. She is a huge Denver Bronco and Boston Bruin fan.
Carol is and has been involved with HFMA and AAHAM at both the local and National Levels and is considered a leader in Revenue Cycle management. Carol is a past HFMA FL Board member where she served in the role of Director of Policy and Finance. Most recently she has served in the chair position for the Revenue Cycle Forum and is currently in her second year as Sponsorship Chair.
Director of Administration - Michele Napier
Michele Napier Chief Revenue Officer Orlando Health (321) 841-1777
Michele Tynes Napier is the Chief Revenue Officer for Orlando Health overseeing Revenue Management and Managed Care for 8 hospitals, 500 physicians, and ancillary services. Before joining Orlando Health, Michele was the Senior Vice President & Chief Revenue Officer for Mercy Health, a health system in the Midwest with 21 hospitals and 1,600 physicians. A graduate of Florida International University (BBA) and University of Miami (MBA), Michele has worked in the health care industry for 30 years including hospital, physician, reimbursement, strategic pricing, and health plan operations. She served as the Corporate Vice President – Revenue for the Health Alliance where she led the Managed Care Strategy and Revenue Cycle operations. Prior to that, she was the President of US Family Health Plan and Senior Vice President of Delivery Systems for St Vincent Catholic Medical Centers in New York. In that capacity, she led a successful turnaround of US Family Health Plan, a government HMO serving members from Connecticut to Pennsylvania. She has experience in multiple markets in the Midwest, Southeast and Northeast regions of the U.S. and Puerto Rico where she oversaw regional networks for Humana and Independence Blue Cross. She is certified in Managed Care by HFMA and a Fellow, HFMA. She is the Past President of the Southwestern Ohio Chapter of HFMA and has served on national HFMA councils including the National Advisory Council for Revenue Cycle.
Director of Member Services - Natalie Billo
Natalie Billo, MS-HSA Contract Manager Managed Care Lakeland Regional Health (863) 687-1100 x 5203 natalie.billo@myLRH.org
Natalie Billo is the Senior Managed Care Contract Manager in Lakeland Regional Health's Managed Care Department. Previously, she worked for BayCare Healthcare System in the Revenue Management Services Department as a Revenue Management Specialist. She brings twenty years of healthcare finance experience exposed to payer, hospital, and hospital system backgrounds. Prior to joining the BayCare team, she worked at Winter Haven Hospital for thirteen years in a range of healthcare finance roles including Accounting, Decision Support, Analysis, Reimbursement, Charge-master, Managed Care, and Patient Financial Services. Her perspective ranges from month-end analysis to Medicare cost reports to business office functions. In addition, Ms. Billo worked on the payer side for four years in marketing and finance for an HMO/TPA company under the same umbrella as Winter Haven Hospital.
An active member in the HFMA Florida Chapter, she currently is the Director of Member Services. She was the Director of Administration last year and previously chaired various committees including Communications, Volunteer Outreach, Founders, Website, and Government Reimbursement & Regulations (now known as Reimbursement Forum). She has been actively engaged with the leadership and strategic teams for the last seven years. She is a recipient of the both the Follmer Bronze and Reeves Silver Merit Awards for the Florida HFMA Chapter.
Ms. Billo received her Master’s Degree from the University of Central Florida in Healthcare Service Administration (MS-HSA). Her undergraduate degree is from the State University of New York at Albany with a Bachelor of Arts in Mathematics.
Director of Education / Program Chair Region - Govind Goyal
Govi is a Regional Director of Enterprise Solutions for ZirMed's Corporate Strategy and Sales Support team based in Chicago, IL. In his role he strategically partners with healthcare providers to improve their clinical and financial performance through the use of predictive analytics and deep industry expertise. Prior to joining ZirMed, Govi spent 2 years with Deloitte Advisory Services where he was a recipient of the FY15 Financial Performance Award for innovation by focusing on risk mitigation strategies and facilitating several Epic implementations. He also has experience building revenue integrity teams, developing strategic pricing models and performing CDM standardization for complex hospitals and health systems.
Earlier in Govi's career, he spent a number of years on the provider side working for large academic and community based health care systems in various PFS/revenue cycle roles. He received his bachelors from the University of Illinois at Urbana-Champaign and masters in Health Systems Management from Rush University Medical Center. Govi is an active member of the Florida HFMA chapter and is passionate about planning educational events throughout the north region. In his free time, he enjoys playing tennis, writing music in his home studio, and taking relaxing vacations with his wife and family.
Director of Innovation- Christine Olander
Christine Olander serves as Senior Director of Revenue Cycle at Johns Hopkins All Children’s Hospital. In this role she oversees the revenue cycle for both the hospital and their 300+ employed physicians. Christine’s Revenue Cycle departments include Patient Access, Managed Care, Health Information Management, Revenue Integrity, Patient Accounts and the Central Business Office.
Christine has over 25 years experience in healthcare operations in a wide range of settings, particularly focused around revenue cycle. Christine has a Bachelors degree in Business Management and Political Science from Eckerd College and an MBA in Strategic Management and Organizational Behavior from Illinois Institute of Technology, Stuart School of Business.
Christine has been a member of HFMA Florida Chapter intermittently since 2005 and has been actively involved since 2013.Christine has been chairing the Women’s Leadership Committee for the past year.
Director of Interactive Learning- Brian McNally
Brian is a Managing Partner at Meleeo Healthcare Solutions headquartered in Tampa, FL. Meleeo Healthcare Solutions supports hospitals and payers by providing consultative talent solutions for their critical care management, quality and revenue cycle initiatives. Brian has spent the last 9 years within healthcare supporting revenue cycle, medical management, EMR and quality initiatives.
Brian Joined the chapter in 2015 and has been a resource to multiple committees including Early Careerist, Education, Reimbursement Forum and Membership. Currently, he serves as the Chair of Social Media.
Jonathan Levine is Director of Business Development for Med-Metrix. Med- Metrix is a leading provider of performance management analytics, consulting, extended business office, and revenue recovery services to the healthcare industry. Jon is responsible for the Southeast region and is based in Miami, Florida. He develops and maintains new accounts across his region. Jon has been with the Med-Metrix Team since June of 2014.
Jon has 13 years of healthcare experience, and has been an active member of HFMA for the past 4 years. He is the current Co-Chair of Statewide Education and has also held positions of Chair and Co-Chair of Southeast Regional Education as well as Co-Chair of Strategic Alliances.
Regional Director, North Region - Carol Tannenbaum
Carol Tannenbaum is a CPA, MBA, and a fellow of HFMA with over 25 years’ experience in healthcare accounting and business information systems. Her experience includes public accounting, software development and both the for-profit and not-for profit healthcare industry. Carol joined BayCare in 2014 as a Director of Finance. Her responsibilities have included Capital Planning, Capital Management, Construction Finance, Payroll, Accounts Payable, Supply Chain Finance, Shared Services, and the Accountable Care Organization.
BayCare Health System is a leading not-for-profit health care system that connects individuals and families to a wide range of services at 14 hospitals and hundreds of other convenient locations throughout the Tampa Bay and central Florida regions. Inpatient and outpatient services include acute care, primary care, imaging, laboratory, behavioral health, home care, and wellness.
Carol has been an active member of HFMA since 2002 serving on a number of Education and Certification Committees for the Georgia, Maryland, and Florida Chapters.
Regional Director, North Region- David Wildebrandt
David Wildebrandt is a Director of Berkeley Research Group’s Healthcare Performance Improvement Practice. He has over 15 years of healthcare operations experienced focused on improving contribution margin, efficiency improvement through clinical process redesign, and enhancing physician integration. Prior to joining BRG, Mr. Wildebrandt served as Senior Vice President for Baptist Health Care in Northwest Florida and President for Baptist Hospital Inc. Baptist Health Care is a nationally acclaimed organization for its employee culture which has resulted in being recognized a Fortune Magazine Top 100 Companies for six consecutive years; the prestigious Malcolm Baldridge National Quality Award; Solucient Top 100 Hospital; and has lead the country in patient satisfaction for over a decade. Mr. Wildebrandt also served as national keynote speaker for the consulting division Baptist Leadership Group and has lectured extensively at health care industries and trade organizations.
Mr. Wildebrandt has first-hand knowledge of how to create and leverage a culture of engaged employees and physicians to drive performance improvement across all key metrics. His clinical background combined with significant executive management experience provides Mr. Wildebrandt with a diverse and comprehensive skill set to provide effective solutions across the heath care continuum. Mr. Wildebrandt brings extensive, relevant experience to help guide health care organizations through today's financial landscape while improving clinical outcomes and sustaining an engaged culture.
Mr. Wildebrandt has received honors from the University of St. Francis as National Alumni of the Year 2009, from the College of Allied Health Hall of Fame, University of South Alabama as National Alumni of the Year 2008, and named one of Top 50 Leaders Under 50 in Northwest Florida.
Mr. Wildebrandt is a current Board Member for the HFMA Florida Chapter, serving as the Regional Director for the North Region where he is responsible for overseeing the educational events and other activities in that area.
In addition, Mr. Wildebrandt is part of the American College of Health Care Executives (ACHE) and the American Hospital Association. Currently, Mr. Wildebrandt serves the HFMA Florida Chapter as chair of the National LINK Committee.
Immediate Past-President - Chris Durkin, FHFMA
Chris Durkin, FHFMA Vice President / Controller Baptist Health, Pavilion Health Services Inc. (904) 202-5887 email@example.com
Chris Durkin is the Vice President and Controller of Pavilion Health Services, Inc., a subsidiary of Baptist Health in Jacksonville Florida. His management and financial responsibilities include a wide range of health care related services, including, home health, retail & IV pharmacies, ancillary services, physician practices, property management and a bio-medical equipment company providing maintenance, repairs and equipment sales in the Southeast. Prior to that he held various Accounting positions where he specialized in Medicare reimbursement, budgeting, merger & acquisition and business development for Baptist Health, St Vincent’s Health System in Jacksonville and Alachua General Hospital in Gainesville.
Chris first served on the Board of Directors of the HFMA Florida Chapter in 1997 and since then has held the positions of President-Elect, Treasurer, Education Director and Regional Director for North Florida, as well as the Plan for Membership Committee. In May 2009 he received the Muncie Gold Merit award for outstanding service to the chapter and in May 2013 became a Certificated HealthCare Financial Professional and Fellow in the HFMA. He also serves on the local Planning Committee for the American College of Healthcare Executives.
Chris graduated with an Accounting degree from Queens College in New York City and attended the University of North Florida's Coggin College of Business. He is a volunteer on the Accounting Review Committee for the United Way of Northeast Florida and the Baptist Health Foundation Scholarship Committee.
Director of Education, Interactive Learning - Victor Munoz
Victor is currently managing the Southeast Region of the United States for Meridian Group International (MGI). MGI is a Global consortium of companies assisting multinational companies and Healthcare providers develop enterprise IT strategic plans and creative financing vehicles. Victor is one the founders of MGI’s bourgeoning Healthcare Practice. Victor collaborates with the Finance and IT executives of our clients’ assisting them to develop Enterprise strategic IT capital project acquisition roadmaps to achieve ultimate efficiency and reduce utilization cost. Previously, Victor worked for US Bank for 15 years consulting multinational fortune 100 companies to design enterprise Life Cycle Management programs for their global IT capital projects. During that time Victor collaborated with CFO’s and CIO’s in various countries in Europe, Asia and Latin America orchestrating highly complex capital equipment projects.
Prior to US Bank, Victor was a Research Analyst with The Common Fund which is the largest educational institution endowment investment management firm in the country. Victor focused on the corporate research in the firms International Equities and Emerging Markets sectors.
Victor received a double Bachelors of Science degree in Finance and International Business Administration from the California State University, San Bernardino. Victor received a minor in French from La Sorbonne University in Paris, France. He speaks Spanish and French. Victor has held various roles for non-profit organizations throughout his professional career. He is an HFMA Florida Chapter Board Member for Interactive Learning which oversees 5 functional area forums. He is also the Board member for Education for South Florida HIMSS Chapter. Victor’s favorite pastime is spending time with his wife of 19 years, Damaris and their children, Kalebh and Julia. They enjoy traveling, outdoor activities, church, cooking and their German Shorthair Pointer, Lucy.
Candice Tettamanti is the Assistant Vice President of Reimbursement, Revenue Integrity and Clinical Documentation for Martin Health System in Stuart, Florida. Candice leads the health system’s reimbursement function, which is responsible for monthly net revenue calculations, annual cost reports, annual revenue and deduction budget projections and reimbursement-related regulatory filings ensuring compliance with existing Medicare regulations. She also manages the system’s revenue capture process maximizing net revenue while guaranteeing revenue integrity. Additional responsibilities include oversight of inpatient, outpatient and physician coding and clinical documentation improvement.
Over the course of her career, Candice has served in various financial management positions in the hospital, outpatient and ambulatory healthcare setting. Candice has her Bachelor of Science degree in Accounting and is currently pursuing her MBA. She actively maintains her RHIT in health information management and is Epic Certified in hospital inpatient charging. She is the recipient of the HFMA 2014 Outstanding Member Award.
Immediate Past-President - Lisa Mathews
Lisa Mathews Director of Business Development Berkeley Research Group, LLC (904) 859-9366 firstname.lastname@example.org
Lisa Mathews is the Director of Business Development for Berkeley Research Group and has more than 20 years of healthcare leadership experience. She spent 14 years at Florida Blue where she held leadership positions in operations and marketing/sales. While at Florida Blue she led the development of new group, individual, and financial products before transitioning to work more directly with hospitals across the Southeast in reimbursement and revenue cycle management. She has a strong background in Product Development/Management, Business Development, Marketing and Client Relationship Management with expertise in reimbursement and revenue cycle management.
Her passion for making a difference in healthcare is evident in her involvement in HFMA and other volunteer organizations such as ACHE, AAHAM, FHA and Women in Healthcare Leadership (WiHL). Prior to her role last year as the President-Elect, Lisa served as the education curriculum chair and co-chair for NE Florida education, followed by the Director of Education/Program Chair.
Regional Director, South Region - Doug Wolfe
Douglas A. Wolfe, Esq. Douglas Wolfe Law (786) 509-9755 email@example.com
Doug is the founder of Douglas Wolfe Law, a law firm based out of Miami, Florida. He assists healthcare providers with maximizing their managed care revenue through enforcement of existing managed care contracts, drafting and negotiating of new contracts. Doug also counsels healthcare providers on business matters including employment related disputes, trade secret claims and contract matters. Doug received his law degree with honors from the University of Miami, School of Law. He is admitted to practice in Florida and Illinois. Doug has been an active member of the HFMA Florida Chapter since 2013. He has authored numerous articles on healthcare reimbursement topics and frequently is asked to appear as a speaker at healthcare seminars and trade association meetings.