Director of Business Development
Berkeley Research Group, LLC
Lisa Mathews is the Director of Business Development for Berkeley Research Group and has more than 20 years of healthcare leadership experience. She spent 14 years at Florida Blue where she held leadership positions in operations and marketing/sales. While at Florida Blue she led the development of new group, individual, and financial products before transitioning to work more directly with hospitals across the Southeast in reimbursement and revenue cycle management. She has a strong background in Product Development/Management, Business Development, Marketing and Client Relationship Management with expertise in reimbursement and revenue cycle management.
Her passion for making a difference in healthcare is evident in her involvement in HFMA and other volunteer organizations such as ACHE, AAHAM, FHA and Women in Healthcare Leadership (WiHL). Prior to her role last year as the President-Elect, Lisa served as the education curriculum chair and co-chair for NE Florida education, followed by the Director of Education/Program Chair.
Mike Bickers is the Chief Operating Officer at Health Business Solutions, LLC. Mike has more than 24 years of healthcare and management experience, including the success of two technology start-ups. His expertise includes workflow process evaluation for hospitals and clinics, as well as sales and marketing of a wide variety of healthcare revenue cycle technology products and services, including denial management and recovery.
While Mike’s leadership and management skills have propelled him to success, he attributes his deep-rooted honesty and integrity to what has kept him consistent. Mike is a former vice president of sales for HBS, a denial recovery services firm, and a former area vice president of sales for CareMedic Systems, Inc., responsible for sales of revenue cycle technology and services in the eastern United States.
Mike has been a member of HFMA since 2001. His volunteer activities began in 2003 as a volunteer on the Education Committee of the Metro New York chapter of HFMA. Later, he became a volunteer on the Education Committee of the Florida Chapter, followed by the Sponsorship Committee. This led to his being appointed to the Board as Director of Policy and Finance, followed by Director of Administration, Director of Education / Program Chair, and two years as the Chapter Secretary. Mike has received numerous awards as a result of his HFMA participation.
Chris Durkin, FHFMA
Vice President / Controller
Baptist Health, Pavilion Health Services Inc.
Chris Durkin is the Vice President and Controller of Pavilion Health Services, Inc., a subsidiary of Baptist Health in Jacksonville Florida. His management and financial responsibilities include a wide range of health care related services, including, home health, retail & IV pharmacies, ancillary services, physician practices, property management and a bio-medical equipment company providing maintenance, repairs and equipment sales in the Southeast. Prior to that he held various Accounting positions where he specialized in Medicare reimbursement, budgeting, merger & acquisition and business development for Baptist Health, St Vincent’s Health System in Jacksonville and Alachua General Hospital in Gainesville.
Chris first served on the Board of Directors of the HFMA Florida Chapter in 1997 and since then has held the positions of President-Elect, Treasurer, Education Director and Regional Director for North Florida, as well as the Plan for Membership Committee. In May 2009 he received the Muncie Gold Merit award for outstanding service to the chapter and in May 2013 became a Certificated HealthCare Financial Professional and Fellow in the HFMA. He also serves on the local Planning Committee for the American College of Healthcare Executives.
Chris graduated with an Accounting degree from Queens College in New York City and attended the University of North Florida's Coggin College of Business. He is a volunteer on the Accounting Review Committee for the United Way of Northeast Florida and the Baptist Health Foundation Scholarship Committee.
Berkely Research Group
David Wildebrandt is a Director of Berkeley Research Group’s Healthcare Performance Improvement Practice. He has over 15 years of healthcare operations experienced focused on improving contribution margin, efficiency improvement through clinical process redesign, and enhancing physician integration. Prior to joining BRG, Mr. Wildebrandt served as Senior Vice President for Baptist Health Care in Northwest Florida and President for Baptist Hospital Inc. Baptist Health Care is a nationally acclaimed organization for its employee culture which has resulted in being recognized a Fortune Magazine Top 100 Companies for six consecutive years; the prestigious Malcolm Baldridge National Quality Award; Solucient Top 100 Hospital; and has lead the country in patient satisfaction for over a decade. Mr. Wildebrandt also served as national keynote speaker for the consulting division Baptist Leadership Group and has lectured extensively at health care industries and trade organizations.
Mr. Wildebrandt has first-hand knowledge of how to create and leverage a culture of engaged employees and physicians to drive performance improvement across all key metrics. His clinical background combined with significant executive management experience provides Mr. Wildebrandt with a diverse and comprehensive skill set to provide effective solutions across the heath care continuum. Mr. Wildebrandt brings extensive, relevant experience to help guide health care organizations through today's financial landscape while improving clinical outcomes and sustaining an engaged culture.
Mr. Wildebrandt has received honors from the University of St. Francis as National Alumni of the Year 2009, from the College of Allied Health Hall of Fame, University of South Alabama as National Alumni of the Year 2008, and named one of Top 50 Leaders Under 50 in Northwest Florida.
Mr. Wildebrandt is a current Board Member for the HFMA Florida Chapter, serving as the Regional Director for the North Region where he is responsible for overseeing the educational events and other activities in that area.
In addition, Mr. Wildebrandt is part of the American College of Health Care Executives (ACHE) and the American Hospital Association. Currently, Mr. Wildebrandt serves the HFMA Florida Chapter as chair of the National LINK Committee.
Assistant Vice President
Reimbursement, Revenue Integrity, Medical Coding and CDI
Martin Health System
Candice Tettamanti is the Assistant Vice President of Reimbursement, Revenue Integrity and Clinical Documentation for Martin Health System in Stuart, Florida. Candice leads the health system’s reimbursement function, which is responsible for monthly net revenue calculations, annual cost reports, annual revenue and deduction budget projections and reimbursement-related regulatory filings ensuring compliance with existing Medicare regulations. She also manages the system’s revenue capture process maximizing net revenue while guaranteeing revenue integrity. Additional responsibilities include oversight of inpatient, outpatient and physician coding and clinical documentation improvement.
Over the course of her career, Candice has served in various financial management positions in the hospital, outpatient and ambulatory healthcare setting. Candice has her Bachelor of Science degree in Accounting and is currently pursuing her MBA. She actively maintains her RHIT in health information management and is Epic Certified in hospital inpatient charging. She is the recipient of the HFMA 2014 Outstanding Member Award.
Director of Business Development & Client Services
Cheryl Spanier is Director; Business Development & Client Services for MDS (Medical Data Systems, Inc.) in Vero Beach, FL. Cheryl has daily oversight of the Sales, Business Development, and growth aspects of MDS and is responsible for delivering exceptional customer service to and serving as point of contact for MDS’ client hospitals throughout the United States. Cheryl works closely with MDS’ President, and Operations to ensure MDS is meeting the client’s needs and expectations. She has worked for, and represented MDS for 8 years. Prior to MDS, Cheryl was the Sales & Marketing Director for BCC overseeing sales representatives and their marketing division in Pennsylvania.
Cheryl has 16 years of healthcare experience, and has been an active member of HFMA for 8 years. She is the current Director of Education/Program Chair for Florida and previously served as Program Co-Chair, Women’s Leadership Forum Chair and Session Coordinator. She has been actively engaged with the leadership and strategic teams for the last five years and is a member of the American College of Healthcare Executives (ACHE).
Assistant Vice President
Martin Health System
Carol is an Assistant VP for Martin Health System. Her responsibilities include the Revenue Cycle, Utilization Review, payer contracting, Utilization Review, and Case Management for the entire integrated delivery system. She has been with Martin for 24 years.
Carol has a BS in Healthcare Finance from Northeastern University and an MBA from Nova Southeastern. She was born and raised in Colorado. She is a huge Denver Bronco and Boston Bruin fan.
Carol is and has been involved with HFMA and AAHAM at both the local and National Levels and is considered a leader in Revenue Cycle management. Carol is a past HFMA FL Board member where she served in the role of Director of Policy and Finance. Most recently she has served in the chair position for the Revenue Cycle Forum and is currently in her second year as Sponsorship Chair.
Natalie Billo, MS-HSA
Contract Manager Managed Care
Lakeland Regional Health
(863) 687-1100 x 5203
Natalie Billo recently joined the Managed Care Department at Lakeland Regional Health as a Contract Manager. Previously, she worked for BayCare Healthcare System in the Revenue Management Services Department as a Revenue Management Specialist. She brings nineteen years of healthcare finance experience exposed to payer, hospital, and hospital system backgrounds. Prior to joining the BayCare team, she worked at Winter Haven Hospital for thirteen years in a range of healthcare finance roles including Accounting, Decision Support, Analysis, Reimbursement, Charge-master, Managed Care, and Patient Financial Services. Her perspective ranges from month-end analysis to Medicare cost reports to business office functions. In addition, Ms. Billo worked on the payer side for four years in marketing and finance for an HMO/TPA company under the same umbrella as Winter Haven Hospital.
An active member in the HFMA Florida Chapter, Ms. Billo was the Director of Administration last year and previously chaired various committees including Communications, Volunteer Outreach, Founders, Website, and Government Reimbursement & Regulations (now known as Reimbursement Forum). She has been actively engaged with the leadership and strategic teams for the last seven years. She is a recipient of the both the Follmer Bronze and Reeves Silver Merit Awards for the Florida HFMA Chapter.
Ms. Billo received her Master’s Degree from the University of Central Florida in Healthcare Service Administration (MS-HSA). Her undergraduate degree is from the State University of New York at Albany with a Bachelor of Arts in Mathematics.
Dan Phippen, FHFMA
Triage Consulting Group
Dan is a Principal at Triage Consulting Group, one the nation’s leading revenue cycle consultancies, where he has worked for the last 15 years. He specializes in conducting comprehensive payment reviews on zero balance accounts for his hospital clients, working to uncover lost revenue from managed care payers, Medicare, Medicaid, TRICARE, VA, workers’ compensation, ERISA, Silent PPO and other payers subject to underpayment risk. Dan has carried out payment reviews for hospitals and health systems in more than 15 states and has particular expertise in managed care contract review, client trainings, and litigation support. In his operational capacity at Triage, Dan oversees client engagements across the Eastern U.S., leads Triage’s internal training program, and helps oversee on-campus recruiting efforts.
Dan has been a member of HFMA since 2005 and became a Certified Healthcare Financial Professional in 2013 and a Fellow in 2015. He has been a member of the Florida Chapter since 2009 and has volunteered for the Education Committee and currently serves as the Registration Chair and Membership Chair. Dan graduated with honors from the University of California, Berkeley with a degree in Political Economy of Industrial Societies.
Manager Medicare Strategy Unit
Robert is a Revenue Cycle Manager at Mayo Clinic in Jacksonville, Florida, where he leads a team of professionals responsible for the hospital regulatory and reporting function across the Mayo Clinic enterprise. Robert recently managed the Florida Revenue Recognition department, which is responsible for ensuring charge capture and billing compliance. Prior to joining Mayo Clinic, Robert was a manager at KPMG LLP, where he provided reimbursement consulting services to academic medical centers and other facility providers on government reimbursement. He has presented at several national conferences/workshops on topics to include Medicare cost report preparation, the Affordable Care Act, and organ transplant finance.
Robert is a licensed C.P.A. in Florida and earned his Bachelor of Business Administration in Accounting from the University of North Florida. He is currently a candidate for the MBA and MHA programs with an expected graduation in 2016. Robert also became a Certified Healthcare Financial Professional in 2015 and most recently was the Education Chair in the North Florida region.
Douglas A. Wolfe, Esq.
Douglas Wolfe Law
Doug is the founder of Douglas Wolfe Law, a law firm based out of Miami, Florida. He assists healthcare providers with maximizing their managed care revenue through enforcement of existing managed care contracts, drafting and negotiating of new contracts. Doug also counsels healthcare providers on business matters including employment related disputes, trade secret claims and contract matters. Doug received his law degree with honors from the University of Miami, School of Law. He is admitted to practice in Florida and Illinois. Doug has been an active member of the HFMA Florida Chapter since 2013. He has authored numerous articles on healthcare reimbursement topics and frequently is asked to appear as a speaker at healthcare seminars and trade association meetings.
Meridian Group International
Victor is currently managing the Southeast Region of the United States for Meridian Group International (MGI). MGI is a Global consortium of companies assisting multinational companies and Healthcare providers develop enterprise IT strategic plans and creative financing vehicles. Victor is one the founders of MGI’s bourgeoning Healthcare Practice. Victor collaborates with the Finance and IT executives of our clients’ assisting them to develop Enterprise strategic IT capital project acquisition roadmaps to achieve ultimate efficiency and reduce utilization cost. Previously, Victor worked for US Bank for 15 years consulting multinational fortune 100 companies to design enterprise Life Cycle Management programs for their global IT capital projects. During that time Victor collaborated with CFO’s and CIO’s in various countries in Europe, Asia and Latin America orchestrating highly complex capital equipment projects.
Prior to US Bank, Victor was a Research Analyst with The Common Fund which is the largest educational institution endowment investment management firm in the country. Victor focused on the corporate research in the firms International Equities and Emerging Markets sectors.
Victor received a double Bachelors of Science degree in Finance and International Business Administration from the California State University, San Bernardino. Victor received a minor in French from La Sorbonne University in Paris, France. He speaks Spanish and French. Victor has held various roles for non-profit organizations throughout his professional career. He is an HFMA Florida Chapter Board Member for Interactive Learning which oversees 5 functional area forums. He is also the Board member for Education for South Florida HIMSS Chapter. Victor’s favorite pastime is spending time with his wife of 19 years, Damaris and their children, Kalebh and Julia. They enjoy traveling, outdoor activities, church, cooking and their German Shorthair Pointer, Lucy.
Director of Client Development
Advanced Patient Advocacy
Abby Birch is the Director of Client Development for Advanced Patient Advocacy (APA), a company that assists hospitals in reducing uncompensated care by finding the best coverage options for their uninsured and underinsured patients. Abby’s team of highly regarded healthcare professionals are frequently asked to speak at HFMA and AAHAM events regarding their leadership and experience as federally funded Patient Navigators under the Affordable Care Act, as well as best practices related to Enrollment, Disability and Liability services.
Abby was recently selected by National HFMA to participate on the Early Careerist Task Force and is a founding member of Women in Healthcare Leadership, an annual leadership and professional development conference. In May 2014, Abby received the Florence Henry Award for demonstrating innovation and leadership within the Florida Chapter of HFMA. Abby is a proud graduate of the University of Central Florida and is a member of the South Florida UCF Alumni Chapter; Go Knights!